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Réf #: YP2869
Key Account / Global Account Manager
entre 45 et 60 K€
ENTREPRISEYun Partners recruits for its client, in the procurement software industry, a Customer Success Manager H/F.
POSTEThe CSM is responsible for sourcing new potential Customers both venues and suppliers, as well as building strong, mutually profitable relationships with the existing Customers. This is achieved through working in a consultative manner, identifying opportunities for Customers to utilise all aspects of our client's systems and modules, as well determine the potential for them to utilise to any systems or modules the Customers are not currently using.
Working closely with all divisions of our client and offices Internationally including the Master Data, Commercial and Finance teams to ensure that internal and external Customer’s needs and expectations are met, in a timely and acceptable manner.
Core Responsibilities :
Oversee Customer implementation of the procure-to-pay solutions
Manage supplier’s product categories within the system
Onboard and assist suppliers preparing to join the company's network
Acquisition, training and support of new hotel and suppliers with the company
Assist in creating training courses and educational materials for Customers and our team members
Project planning and coordination
Full accountability for an allocated set of our Customers, building strong, mutually profitable relationships with our Customers. Utilising all the resources within the business to ensure that this happens
Creating strategic plans per Customer to ensure they are fully up to date with all system functionality and continuing to realise the benefits of the products and services they are using.
Maintain a detailed understanding of existing and new products and services, to assist Customers with questions and suggest products for their immediate and future needs
Working in a consultative nature to introduce our Customers to any systems and services offered that they are not already benefitting from, identifying opportunities to up / cross sell
Working closely with the respective global teams to provide an all-round service to Customers
Taking on complex Customer challenges and facilitating an effective resolution
Sharing information appropriately with regards to the strategic direction of the Customer and trends in technology requirements to support shaping the direction, it’s services and solutions
Review Customer complaints and concerns and seek to improve all aspects of the Customer experience with the company
Ability to be both Customers focussed and able to resolve technical solution related queries as a pre-requisite to Customer satisfaction
Facilitating any commercial opportunities and highlighting needs to close the business in conjunction with the global sales team and senior management
To be ready and responsible when assigned to perform any other duties as designated by management
PROFILExperience: Minimum 3 years of experience in Purchasing, Cost Controlling, IT, or similar CSM position
Desired Skills & Attributes
A confident self-starter with a goal-oriented approach to work
Technical understanding of Procurement, Purchasing or stock Management systems
Enjoy working in a fast-growing organisation with short decision-making processes
Strong administrative and organisational skills
Attention to detail and commitment to Customer follow-up
Familiarity with the workings of the Hotel and or F&B industry
Good knowledge of the MS Office suite, especially Excel
Experience of working in an Account Management/ Relationship Management/ Customer Success role previously would be advantageous, or experience of managing suppliers from the Customer side
The ability to articulate and or identify opportunities with potential and established partners, which could lead to commercial/financial applications/gains
Exceptional organisational and communication skills
Passionate about Technical Delivery and highest level of customer support
Flexibility to travel where required for Project deployment in Europe
Disciplined and detailed in your approach to tasks
Ability to simplify (where necessary) in order to provide clear communication (written and verbal)
Have attention to identify process improvements
Not afraid of failure and a quick learner
An interest in enterprise technology and the benefits it can bring to a business would also be advantageous
Past experience in dealing with senior level contacts/ owner operators
Previous experience in using a procurement solution is highly advantageous
Education: Bachelor’s degree (or equivalent)
Language: Fluent in French and English (German and additional languages an advantage)
Great package acording to the profile (to negociate).